IKEA not that suckie after all

From: -me-
To: customer.service@ikeastore.com.my; joseph.lau@ikeastore.com.my (General Manager)Sent: Tuesday, August 21, 2007 11:24:30 AM
Subject: Unsatisfied Customer

Dear IKEA,

I shopped for the first time at IKEA on Saturday 18 August, where i bought two wardrobe and a double decker bed worth over RM2000. I paid everything including home delivery and assembly service of 5% during check out. The cashier asked me jubilantly of why i did not came earlier as i could have received the goods on the same day. But i decided to make space for assembly, and receive the items the day after, on Sunday.

On Sunday, the delivery and assembly guys came on time (even earlier). While they are assembling the parts, they discovered that one part of the PAX DRAMMEN Wardrobe was faulty. They said it is not their fault, as this comes from the store. He said that he will report back to the customer service department and IKEA will send over a replacement the next day. So they only assembled one wardrobe and the double decker, whereas the faulty wardrobe was left at my house taking all the space in the bedroom, when we expect everything would be ready by night and we could clean up the space. I was asked to put in a comment on the delivery note and sign it.

So we waited for the replacement to come. I was actually waiting for a call, saying that the replacement item is going to come anytime soon, but to no avail. I called the customer service and they say nothing has been reported back, and i will have to wait for the replacement on FRIDAY!

I do not know IKEA is very careless in protecting their customers. When speaking to the customer service assistant, i do not feel that my issue (that obviously not my mistake) is important and urgent enough for them to react and resolve. How can you treat other deliveries while pushing the UNFINISHED responsbilities behind.

Do you know that my family needs the space to sleep, when the half rotten faulty wardrobe is still lying on the floor? And you asked me to wait 5 days, because the other deliveries are very important? when you havent even finished your delivery to me, and i have paid full for it?

I am very upset with what happened and the way the customer service assistant handled my problems. It has not been a great experience shopping at IKEA, if you want to make it a memorable one, you have been successful miserably.

Please act or i do not hesitate to return and get refund of my items – HD 137247, post order 761094

Angry customer
-me-

————————————–

not more than 5minutes after that i received this

Dear Ms Ice

We sincerely apologise for the problem you had with your recent IKEA purchases. I will personally get Sukhdev Singh – Customer Service Manager to attend to you problem immediately.

Best Regards

Joseph Lau
General Manager
IKEA
————————————————–

not more than 5 minutes after that,i received a call from Sukhdev, the customer service’s father

Sukhdev : i’m really sorry for what has happened
me : you should
sukhdev : the items will be sent today, and we will waive the delivery fees and 5% assembly charges, would you like a gift voucher or a cash refund?
me : u think m gonna shop again in ikea? i prefer cash refund (happinesssss *..*)
sukhdev : ok, i will send a letter to authorize the cash refund, and you can take it anytime at IKEA.

YEAYYY!!!
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and u think u prefer PERABOT AH SENG than IKEA?..hahahhaha, i got back my RM150 for their mistakes and poor coordination. serves them right

orange is the new pink???

this morning i passed by my new apartment construction area and was flabbergasted.

it’s ORANGE!

it’s O-R-A-N-G-E, hear me ?

how on earth did anyone think orange is pretty for buildings? I saw a tinge of orange last week and i tell myself, oh maybe they are playing around with color. they will take it off and paint beige, or light yellow, or white would be nice as well, but ORANGE?….they have painted the whole block and it’s grinning ORANGE.
can i just raise a complaint or get my money back? it is far different from the artist impression, and it looks cheap. cheap enough that you can throw up, faint and throw up again by the sight of it. huh?!

anyways, i have a new hobby, that keeps me busy. i will punch in at 8 am and storm back exactly at 5. my attendance record to the office has been good. never once i get a red stamp on my punch card. thanks to my new hobby. my hobby involves music, aching muscles, giggling girls and lotsss of sweat. think u can guess.

and MATTA Fair is happening in September. i’m thinking of Spain, Portugal and Morocco in January, next year. whoever wants to join me raise up their hands.

till later

I never pretend to be something I’m not

i do appreciate good music. normally, the melody and beat will capture my attention first before the lyrics, cos i’m not really poetic nor i am into arts. i dont care what the song is all about as long as they have unique and catchy tunes. i am soooooooo loving this song. and it just so happen the lyrics are awesome.

Real Girl – Mutya Buena

If I had one chance to
In my life again
I wouldn’t make no changes
Now or way back when (yeah)
And if everything turns out
The way I hope it goes
But I cant wait to find out
What it is that God knows

But I don’t wanna think about
What’s gonna come around for me
I’ll just take it day by day
‘Cause it’s the only way
To be the best that I can be

I never pretend to be something I’m not
You get what you see, when you see what I’ve got
We live in the real world, I’m just a real girl
I know exactly where I stand

And all I can do is be true to myself
I don’t need permission from nobody else
‘Cause this is the real world, I’m not a little girl
I know exactly who I am

And nothing’s ever perfect
There’s no guarantee
And if I knew the answers
It would put my mind at ease (no)
So I’ll just keep on going
The way I’ve gone so far
And maybe I’ll end up
Tryin’ to catch a fallin star (yeah)

But I don’t wanna think about
What’s gonna come around for me
I’ll just take it day by day
‘Cause it’s the only way
To be the best that I can be

I never pretend to be something I’m not
You get what you see, when you see what I’ve got
We live in the real world, I’m just a real girl
I know exactly where I stand

And all I can do is be true to myself
I don’t need permission from nobody else
‘Cause this is the real world, I’m not a little girl
I know exactly who I am

Baby this is who I am
Don’t need you to understand
‘Cause everything is right where it should be
It wont be long til you know about me,
‘Cause I don’t give a…
Even when I’m out of love
‘Cause everythings just how it should be
And it wont be long till you know about me

I never pretend to be something I’m not
You get what you see, when you see what I’ve got
We live in the real world, I’m just a real girl
I know exactly where I stand

And all I can do is be true to myself
I don’t need permission from nobody else
‘Cause this is the real world, I’m not a little girl
I know exactly who I am

I never pretend to be something I’m not
You get what you see, when you see what I’ve got
We live in the real world, I’m just a real girl
I know exactly where I stand

And all I can do is be true to myself
I don’t need permission from nobody else
‘Cause this is the real world, I’m not a little girl
I know exactly who I am

depression, liz lemon and me

have u experienced this before?

weak, no drive, no passion on anything, no energy to even walk, over-eating, gets sleepy as early as after dinner, hard to wakeup in the morning, and sleep through the day.

wow, it just hit me big time and i hated it. i think the routine of my new job is killing me softly inside, and i have to bear with it at least until i’m adjusted to the job. at the moment, lots of things that i planned to do, gets halted simply because i’m too impatient, red tapes and bureaucracy.

so, yesterday i made new resolutions and i felt better. i could even still be awake at 11pm, that’s considered impressive given my sleep time for the whole week was 9! i aim for only a few achievement for the day, write down a to-do list first thing in the morning and once i scrap it off at the end of the day, it’ll make my day. i also terminated my gym membership, and signed on a new one, to avoid becoming bored. and the most important of all, to get out of the above misery is of course…RETAIL THERAPY.

yes, i’m back girls. remember i said i have enough of shopping?..to hell with it, it only leads me to depression huhuhuh..i need shopping for my sanity..so yesterday i bought 2 baju kurungs ( i really need new ones for my job), and an apple strudels to pacify myself..omg i’m so single hahah

anyway, have u guys watched 30Rock?..i always enjoy it eventho i never watched it religiously. theirs is a dark comedy about office life in a media and broadcasting company. but what i love about the show is Tina Fey as ‘Liz Lemon’. i felt some connection with her character, as some of the lines really poked me bullseye.

e.g she got confused and depressed and told her boss “ok i need to talk this thing out with the food” how brilliant is that? let it out to the food?..huh i love her. another one when she bumped into the guy who she secretly admires, and he is making out with her own staff in the elevator, and the guy then appologise on his act “inappropriate to do it in a workplace” she replied non-chalantly “oh never mind ..its inappropriate to do it in front of ugly people”..i just love
the hit-on-me lines.

according to the Wikipedia, Fey stated that Liz is “five or six years ago when I first started at my job and had to figure out how to deal with big, strong personalities and get through the day, being sort-of scared of everyone… but acting like you’re not scared of everyone.”

bullseye.that’s me.

the going ons

i’m happy to be back. seems like i’ve been away for years. i’m just craving for my comfort (fatty) meals, the city life, shopping sprees, night activities, sleepover at girlfriends and the most special is getting together with mak , abah, adik2 and the my cutesy, cheeky nephew.

anyway, i got my 2 months rest and now start working again!

life is now different from before as i have toned down in terms of getting out and about. i prefer to be at home or out doing something beneficial rather than wasting my time in the mall, or stopping by at cafe’s meeting friends after work. maybe i’ve grown up a bit, and grew tired of those places. even though now i can afford those stuff i once yearn when i window shop,it just doesnt work for me anymore.

u can grow tired of malls, can you?..or i’m just plain weird

at a junction

can’t believe its the end of march!

i’ve spent the most wonderful 9 months in my life volunteering in Aceh. i could not ask for more. what i could tell you about this stint? it’s priceless. getting to know people deep beyond their facades, their hopes, aspirations and ambitions. understanding their similar yet different language, indulging in their sinful tasty delicacies and trembling with fear during the aftershocks!

i received a bad news saying that i am not successful for a scholarship. i was planning to pursue my studies in the UK, in September if possible. But i guess this not going to happen. i am going to leave Aceh in less than one month, and i have to figure out what to do next.

i will not dive into career or studies straight away once i’m back in april. first thing is to mend broken relationships, catching up with my family, friends, indulge in my favorite dishes, lepak with my girlfriends, or might be nursing my sick grandparents.

not just that, aceh has made me ‘blossomely’ overweight (which i still figure out the reason of this ballooning effect), and scarred my face with acne (which is NOT a pretty sight). so i need to work on that for sure.

so i’m at a junction of my life again. what life beholds of me?